• How should I install the TreasureYourPix software?
• How can I move the Editor in a different location on my hard disk?

• What are the charges for shipping?
• I did not receive a confirmation e-mail after placing an order. What’s gone wrong?
• I have uploaded a product but want to change it. Is that still possible?
• What should I do after placing an order with the Editor?
• My password is not accepted, what’s happening?
• I have burnt my product to a CD, where do I post it to?

• There is a red bar at the bottom of my photograph and I cannot insert it in an album or calendar. What does this mean?
• I cannot upload or place an order. What’s wrong?
• Will the frame be printed if I do not place a text or photograph in it?
• Can I change the double-sided option at a later stage?
• Why is it not possible to change or move the pages in calendar styles?
• How can I download new backgrounds?
• Where can I find saved albums and calendars?
• How can I delete saved albums from the editor?
• How can I save an album or calendar?
• What does “double-sided” printing mean?
• How does “Crop” work in the box “Edit photograph”?
• How does the function “Color” work in the “Edit caption” box?
• I get an error message: “Insufficient graphics resources available”. What should I do?

Q: How should I install the TreasureYourPix software?
Click here to download the free software. Your browser will download the software automatically. Windows XP may give a warning and you may have to click the bar at the top of the browser window. Once downloading is completed double-click the file “Treasureyourpics3162_22092006.exe” which has been saved to the hard disk of your PC. The installation software will then ask you some questions before installing the Editor software. Only change the suggested path names if you really have to.

Once the installation software has finished its work, go to Start/All Programs and click the TreasureYourPix icon. The program will then start.

Q: How can I move the Editor in a different location on my hard disk?
The best option is to reinstall the software. Start 'Treasureyourpics3162_22092006.exe'. Specify the directory where you want the new copy of Editor to be installed during the installation process.

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Q: There is a red bar at the bottom of my photograph and I cannot insert it in an album or calendar. What does this mean?
To ensure high quality prints there is a quality control step which compares the resolution of your photographs with the frame size and print quality. A red bar at the bottom of a photograph means that its resolution is too low to ensure a high quality print. In the future, please set your camera to a higher resolution.

Q: I cannot upload or place an order. What’s wrong?
This may be due to your browser (Internet Explorer) settings or a firewall. You can find the browser settings under: Settings, Control Panel, Internet Properties, Privacy tab. The setting should be “Normal” or “Accept all cookies”.
Make sure your firewall allows the software (apc.exe) to connect to the internet.

Q: Will the frame be printed if I do not place a text or photograph in it?
Normally, photograph and text frames are NOT printed on the background if the frame does not contain text or a photograph.

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Q: Can I change the double-sided option at a later stage?
Double-sided printing is selected at the start of the process. Unfortunately, these choices cannot be changed during or at the end of the work on the document. However, you could leave all the even pages (pages on the left) blank to give the impression of a single-sided album.

Q: Why is it not possible to change or move the pages in calendar styles?
To prevent problems with calendar pages printing in the wrong order, the calendar layouts are fixed.

Q: How can I download new backgrounds?
Click “More” in the right-hand column with backgrounds. A screen will show all the styles available. Left-click the style you want to download and click “Finish”. The download and installation may take some time and should not be interrupted. The newly downloaded styles will be added to your standard styles. The styles are immediately available for use.

Q: Where can I find saved albums and calendars?
All documents are saved in C:/Program Files/treasureyourpics.exe If you specified a different path during the installation then the albums may have been saved elsewhere on the hard disk.

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Q: How can I delete saved albums from the editor?
1. Close the editor
2. Select Start, Run …
3. Type C:\Program Files\Treasureyourpics\MyAlbum\ and click “OK”
4. Windows Explorer will open and list all your projects.
5. Delete the project folder
6. Close Windows Explorer.

Q: How can I save an album or calendar?
Albums and calendars can only be saved if they contain at least one photograph or text. Documents are saved automatically when you exit the program. You can also save documents manually by clicking “Save” at the top left of the menu. All documents are saved in directory C:/Program Files/Treasureyourpics/MyAlbums.

Q: What does “double-sided” printing mean?
In the second window of the assistant you can choose from a number of albums and calendar layouts. The “Double-sided” option appears at the bottom of the screen. This option is automatically selected for albums. It means that both sides of the pages in your album will be printed with photographs. By clicking the “Double-sided” option you can remove the tick mark and the documents will be printed single-sided so the text and photographs will only appear on the right-hand pages of your album.

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Q: How does “Crop” work in the box “Edit photograph”?
If you double-click a photograph it will be displayed large in a box with a number of editing options (e.g. contrast, rotate, crop, red eye reduction) on the left. If you select “Crop” a frame appears on top of the photograph, with the size and aspect ratio of the frame in which the photograph will be printed. Please note that the aspect ratio (length/width ratio) cannot be changed. However, you can make the frame as a whole larger or smaller, to use more or less of your photograph. Once the top and bottom edge of the frame touch the edges of the photograph you have reached the maximum frame size. Click “Apply” once the frame size is right. The crop is completed when the “Apply” button changes to “OK”. Click “OK” to place the cropped photograph on the page. Please note that you cannot undo a crop, if you change your mind you have to start again.

Q: How does the function “Color” work in the “Edit caption” box?
If you double-click a text frame the “Edit caption” window appears. You can choose the font, font size, position and text color. You can choose from 40 colors. Pick a color by clicking it and then clicking “OK”. To mix your own color, click “Custom” (above black). Click a color which is similar to the color you want, click “Define custom color” and move the box around the color palette until the color you want appears in the large box at the bottom left. Click “Add to custom colors” and then “OK”. Your color will now appear under “Custom”.

Q: I get an error message: “Insufficient graphics resources available”. What should I do?
You are probably using an older version of Windows. Restart your computer and try again. If that does not help we suggest you upgrade to a later version of Windows.

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Q: What are the charges for shipping?
Shipping within Ireland is FREE.
The charges for shipping outside of Ireland are:

Q: I did not receive a confirmation e-mail after placing an order. What’s gone wrong?
You probably didn’t enter the correct e-mail address. If you entered the wrong e-mail address under Settings (Options) then the confirmation e-mail will go to the wrong e-mail address.

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Q: I have uploaded a product but want to change it. Is that still possible?
Yes, as long as you have not paid for it. The order is not actually placed until you pay for it. An uploaded file which has not been paid for will be deleted automatically from the server after four weeks.

If you want to change your product then open the document you uploaded earlier, make your changes and upload the file again. Once you have paid for the new publication we will start working on it.

It is not possible to change the type of document at this late stage. This is because the formats are fixed and a Pocket photo album, for example, has a completely different format than, say, a square album. The number of photographs is also different. So please pay attention to this when starting with a new document.

Q: What should I do after placing an order with the Editor?
After ordering a document with the Editor the payment page will appear. You will also receive an e-mail with a link to the payment site. Should the payment page not appear automatically then you can use the link in the e-mail and your login details to arrange the payment.

Q: My password is not accepted, what’s happening?
The password is case-sensitive (distinguishes between ordinary and capital letters). If the example includes a capital letter then you should also use this for the password. The easiest way to prevent these problems is simply to use copy and paste.

Q: I have burnt my product to a CD, where do I send it to?
Please send your CD to:

New Oceans Ltd.
Chapelizod Industrial Estate
Chapelizod
Dublin 22
Ireland

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